We want delivery information to be clear before you place an order.
Shipping costs
Available delivery methods and prices are calculated at checkout based on the products in your cart and your destination. Any applicable free-shipping option is also shown there.
Order preparation
Order preparation begins as soon as possible after payment is confirmed. Changes or cancellations cannot be guaranteed once fulfilment has started.
Estimated delivery
Delivery time varies by product, destination and carrier. The best available estimate is displayed at checkout or provided with your dispatch confirmation. Estimates are not guaranteed delivery dates.
Tracking
When tracking is available, it is emailed after dispatch. Carrier tracking can take a short time to update after the label is created.
Separate parcels
Dewspell works with more than one fulfilment location. Products ordered together can be sent separately and arrive on different days. You will not be charged extra shipping solely because an order is split during fulfilment.
Address accuracy
Please check your delivery address before payment. Contact us immediately if it is incorrect. Once a parcel has been dispatched, the carrier might not be able to redirect it.
Delays and missing parcels
Weather, peak periods, customs and carrier disruptions can cause delays. If tracking has not moved for an unusual period or the parcel is marked delivered but cannot be located, check around the delivery address and contact the carrier, then contact Dewspell if you still need help.
International orders
International availability and pricing are shown at checkout. Import duties, taxes or handling fees charged by the destination country are the customer’s responsibility unless checkout explicitly states they are included.