Once an order is dispatched, tracking information is emailed to the address used at checkout when tracking is available.
How to check tracking
- Open your dispatch confirmation email.
- Select the tracking link or copy the tracking number.
- Allow a short time for the carrier’s first scan to appear.
More than one parcel
Products can be dispatched from different fulfilment locations. If your order is split, each parcel can have its own tracking number and delivery date.
No tracking update
A newly created label can show no movement until the carrier receives and scans the parcel. Carrier delays can also temporarily pause updates.
Marked delivered but not received
Check safe places around the property, ask other household members and review any carrier delivery photo or notice. If it still cannot be found, contact the carrier and then contact Dewspell with your order number and tracking details.
Need help?
Email noahcoulson9@gmail.com with your order number and the email address used at checkout.